Question 1

Terms and Conditions

Accepted Answer

Please read the terms and conditions below before booking.

Question 2

What am I agreeing to when I rent?

Accepted Answer

By renting from Reverie Rentals, you agree to care for the item and return it in the same condition received. All garments remain the property of Reverie Rentals at all times.

Question 3

How do I secure a booking?

Accepted Answer

Bookings are accepted on a first-paid, first-served basis. Full payment is required to confirm your reservation.

Question 4

Is there a security deposit?

Accepted Answer

Yes. A refundable security deposit of 30% of the item's SRP is required upon checkout. It is fully refunded on the day of return once the item is checked and confirmed in original condition.

Question 5

What payment methods do you accept?

Accepted Answer

Bank Transfer and GCash.

Question 6

Can I reserve in advance?

Accepted Answer

Absolutely—your date is locked in once full payment is received.

Question 7

How long is the rental period?

Accepted Answer

Standard rentals are 4 days; deluxe rentals are 8 days, starting from the day of pick-up or delivery.

Question 8

What if I need to extend?

Accepted Answer

Request an extension at least 2 days in advance. If available, the fee is ₱350 per extra day.

Question 9

What if I fail to return on time without notice?

Accepted Answer

A ₱1,000 per day late fee will be charged.

Question 10

Can I fit an item before renting?

Accepted Answer

Yes. Fittings are highly encouraged. A ₱350 fitting fee applies but is waived if you rent the same session.

Question 11

Do you allow alterations?

Accepted Answer

No permanent alterations are allowed.

Question 12

What are your studio hours for fittings?

Accepted Answer

Mon–Fri 10 am–7 pm; Sat & Sun by appointment. Need a different time? Contact us to arrange.

Question 13

Who handles delivery and pick-up?

Accepted Answer

Reverie arranges the courier for all bookings.

Question 14

Where do you deliver?

Accepted Answer

Within Metro Manila only.

Question 15

Who covers shipping or courier fees?

Accepted Answer

The renter pays all courier/Grab fees. Large or delicate items must be sent via GrabCar.

Question 16

What about nationwide or international shipping?

Accepted Answer

At this time, we do not offer nationwide or international rentals.

Question 17

When will my item arrive?

Accepted Answer

We coordinate an exact date and time with you after booking.

Question 18

Who is responsible for cleaning?

Accepted Answer

Reverie handles all professional laundering. Please do not wash or dry-clean the item yourself.

Question 19

How should I care for the item while it’s with me?

Accepted Answer

Handle with love and care. Do not clean, alter, or expose to damage.

Question 20

What if the item is damaged during my rental?

Accepted Answer

Please handle the item with care to avoid issues such as stains, tears, snags, missing embellishments, or burns from ironing/steaming. If the item is returned with damage beyond normal wear, repair or replacement costs may be deducted from your security deposit.

Question 21

What if the item is lost or stolen?

Accepted Answer

You’ll be charged the full retail price of the item.

Question 22

Can I cancel my booking?

Accepted Answer

Yes. Cancel at least 24 hours before pick-up for a full refund.
 Cancellations less than 24 hours or no-shows receive a 50 % refund.
 Refunds are processed within 1–3 business days.

Question 23

How is my personal information used?

Accepted Answer

Your details are used only for booking and communication and are never shared or sold.

FAQs